Texas has launched an investigation into StubHub following complaints that the ticket resale company canceled or failed to deliver World Cup tickets purchased by Texans for FIFA World Cup matches. The Texas Attorney General’s office said it received reports from fans across the country, including in Texas host cities Dallas and Houston, who claimed their tickets were canceled days—or even hours—before kickoff.

State officials said StubHub has attributed the cancellations to “transfer problems” involving FIFA’s ticketing platform, but Paxton’s office said the consumer complaints point to a broader pattern of “ghost ticketing.” Ghost ticketing refers to sellers listing tickets they do not possess, taking payment from buyers, and then canceling orders when they cannot fulfill them.

Paxton’s office encouraged Texans who purchased World Cup tickets through StubHub but did not receive them, or received tickets significantly different from what they purchased, to file complaints with the Texas Consumer Protection Division. The investigation comes as Texas hosts multiple matches during the 2026 FIFA World Cup, including in Dallas and Houston